Frequently Asked Questions
Everything you need to know about shopping with Joint Custody.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I find the right size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
At Joint Custody, we prioritize sustainability and ethical labor practices. We partner only with manufacturers who comply with fair wage standards and environmentally conscious production methods.